Fuel3D Technologies Limited, Privacy Policy

Fuel 3D (We) are committed to protecting and respecting your privacy.

This policy (together with our terms of use) https://www.fuel-3d.com/terms-of-use/ sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It applies to our website https://www.fuel-3d.com (our site). It also applies if the site is accessed using https://www.fuel-3d.com or by any other means. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE MAY COLLECT FROM YOU
• Information you give us. You may give us information about you by filling in forms on our site, using our software or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, trial our software, place an order or report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

  1. Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, computer hardware details;
  2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

COOKIES
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Cookies help us to improve our site and to deliver a better and more personalised service and we do not use them for advertising, marketing or any other promotional purposes.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
For detailed information on the cookies we use and the purposes for which we use them, please see “Information about cookies” below.

USES MADE OF THE INFORMATION
We use information held about you in the following ways:
• Information you give to us. We will use this information:
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.
• Information we collect about you. We will use this information:
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
•b as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may share your information with selected third parties including:
• business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
• analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if Fuel3D or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use https://www.fuel-3d.com/terms-of-use/ or terms of sale https://www.fuel-3d.com/terms-of-sale/ and other agreements; or to protect the rights, property, or safety of Fuel3D, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@fuel-3d.com.

THIRD-PARTY SERVICES
In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third party website or application, you are no longer governed by this privacy policy or our website’s terms of use.

LINKS
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the internet or electronic storage is 100% secure, we implement generally accepted industry standards.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@fuel-3d.com. Similarly, if you would like to access, correct, amend or delete any personal information we have about you, please contact us at info@fuel-3d.com.

Cookie Policy
INFORMATION ABOUT OUR USE OF COOKIES
Cookies are text files containing small amounts of information which are downloaded on to your computer, mobile or other device when you visit a website. Cookies are then sent back to the website from which they originated on each subsequent visit or to another website that recognises the cookie. They are useful because they allow a website to recognise the user’s device. They have various functions, such as allowing you to navigate efficiently between pages, remembering your preferences and improving your browsing experience generally.
Here is a list of the cookies used on our site.

Cookie NameCookie CategoryDescriptionDuration
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-1Wordpress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
wp-settings-time-2Wordpress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.session

Cookies allow you to take advantage of some of our site’s essential features and so we recommend that you leave them turned on. However, the Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting cookies and have the browser notify you when you receive new cookies or disable cookies.

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